1. ELIGIBILITY FOR RETURNS AND EXCHANGES
1.1. Arch Milano is committed to ensuring the satisfaction of our B2B wholesale customers. To be eligible for a return or exchange, please notify us within [number] days of receiving your order.
1.2. Returns and exchanges are only accepted for products that are in their original condition, unused, and with all original tags and packaging intact.
2. DEFECTIVE OR DAMAGED ITEMS
2.1. In the event that you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will assess the issue and provide instructions on how to proceed.
2.2. Arch Milano will cover the return shipping costs for defective or damaged items.
3. RETURNS FOR NON-DEFECTIVE ITEMS
3.1. If you wish to return non-defective items for reasons other than damage or defect, please contact us to initiate the return process.
3.2. Customers are responsible for return shipping costs for non-defective items. We recommend using a trackable shipping service to ensure the safe return of the products.
4. EXCHANGES
4.1. Exchanges are subject to product availability. If you wish to exchange a product for a different size, color, or style, please contact us to check availability and initiate the exchange process.
4.2. Customers are responsible for the shipping costs associated with exchanging non-defective items.
5. RETURN PROCESS
5.1. To initiate a return or exchange, please contact our customer service team at [customer service email] with the following information:
5.2. Once your request is approved, you will receive instructions on how to return the items.
6. REFUNDS
6.1. Refunds for returned items will be processed within [number] business days of receiving the returned products.
6.2. Refunds will be issued using the original payment method.
7. RESTOCKING FEE
7.1. A restocking fee of [percentage]% may apply to returned items, especially for non-defective returns. This fee covers the cost of inspecting, repackaging, and restocking the items.
8. CHANGES TO THE EXCHANGES AND RETURNS POLICY
8.1. Arch Milano reserves the right to modify this Exchanges and Returns policy at any time. Customers will be notified of any changes.
